Analyst, QA Eng. Serv. Now

We're hiring a hands-on ServiceNow Quality Engineer (Automated Test Framework Development) to play a key role in enterprise IT transformation.

In this role, you’ll do more than just build test cases - you’ll be deeply embedded in the development lifecycle, actively contributing to platform enhancements while owning the creation and maintenance of Automated Test Framework (ATF) suites across key ServiceNow modules.We're looking for a technically strong, detail-oriented quality engineer who’s passionate about automation, quality, and scalable design. You’ll work directly with senior engineers and stakeholders to deliver real impact in a fast-paced, enterprise environment.

Key responsibilities include:

Developing and maintaining robust ATF test cases for ITSM, ITOM, SPM, and custom applications

Writing scripts (e.g., JavaScript, Glide APIs) to support both testing and feature development

Collaborating with platform engineers to ensure test coverage for new functionality and hotfixes

Contributing to enhancements across modules (e.g., workflows, UI policies, business rules, catalogue items)

Supporting platform upgrades and release validations with automated and manual testing

Building dashboards and reports using Performance Analytics

What we’re looking for:

Previous hands-on experience developing in ServiceNow (not just test automation)

Strong knowledge of the ATF framework, test case design, and regression testing strategy

Solid scripting and debugging skills

Experience working in ITIL-aligned environments

A proactive mindset with a focus on quality, automation, and continuous improvementIf you’re ready to build, test, and improve real-world solutions in a critical enterprise platform, and you enjoy owning both the code and the quality, we’d love to connect with you.

Accountability and Responsibility

• Supports the configuration of ITSM and ITOM modules by setting up forms, workflows, and basic scripts under the supervision of senior developers. 
• Contributes to workflow testing and automation solutions, ensuring they meet functional and technical requirements. 
• Support population of CMDB and CI data hygiene 
• Supports Incident and Change Management within the ITSM module. 
• Contributes to the development of standard reports and dashboards using Performance Analytics 
• Assists in monitoring integrations between ServiceNow and other systems, identifying any issues. 
• Supports the configuration and execution of ServiceNow Discovery scans to identify infrastructure components. 
• Diagnoses and resolves straightforward user issues related to ServiceNow modules, escalating more complex problems. 
• Prepares and updates documentation, such as user guides and process workflows, ensuring they are aligned with EBRD standards. 
• Follows platform governance guidelines to ensure that changes and configurations adhere to EBRD policies and best practices. 
• Assisting in the configuration of SPM modules, such as Project Portfolio Management (PPM) and Application Portfolio Management (APM), under the supervision of senior developers.   
• Validates platform upgrades using pre-defined test suites. 
• Supports updates to UI policies, ACLs, and catalog items. 
• Assists in bug fixing, simple scripting, and platform admin tasks. 
• Gathers requirements from users and documents use cases. 
• Assists other Service Now modules as needed 

Knowledge and Education

• Educated to degree level or possesses equivalent professional experience. 
• Experience with assisting in the configuration of ITSM modules such as Incident, Problem, Change, and Request Management. 
• Familiarity with ITOM capabilities like ServiceNow Discovery and Service Mapping, understanding their role in infrastructure monitoring and automation. 
• Experience with supporting day-to-day platform operations, such as data updates, minor workflow adjustments, and monitoring system performance. 
• Basic understanding of ITIL processes and principles, particularly in incident, problem, and change management workflows. 
• Ability to follow guidelines and collaborate with senior team members to support module enhancements and updates. 
• Strong analytical and problem-solving skills to support the identification of system issues and their resolution. 
• Knowledge of ServiceNow reporting tools to assist in creating basic dashboards and performance metrics for IT service delivery. 
• Familiarity with basic scripting concepts in ServiceNow (e.g., for business rules or UI policies). 
• Effective communication skills to assist IT teams with queries and provide first-line platform support. 
• Preferred certifications: ServiceNow Certified System Administrator (CSA) and ITIL Foundation Certification. 

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.  

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. 

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. 
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).   
• An environment that places sustainability, equality and digital transformation at the heart of what we do. 
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. 

Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.   

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).