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Principal, Knowledge Manager (Data, Training and Communications)

Posting Date: 26-May-2023

Location: London, GB

Company: EBRD

Requisition ID 33527
Office Country United Kingdom
Office City London
Division OCCO  
Contract Type Regular 
Contract Length  
Posting End Date 09/06/2023 





Purpose of Job
The Principal, Knowledge Management helps to develop, design and deliver the Office of the Chief Compliance Officer’s (OCCO) knowledge management and innovation efforts. This includes shaping and driving OCCO’s knowledge management approach and strategy, ensuring consistency of quality of work product via the development of effective, pragmatic (user friendly) and efficient compliance processes and Guidance Notes.


Accountabilities and Responsibilities
Under the general direction of the Director, Investigations, the Principal, Knowledge Management focuses on the following key areas:

Continuous Improvement

  • Undertakes continuous knowledge management improvements and implements enhancements to workflow processes for good decision-making. This includes developing and delivering more effective, user friendly and efficient compliance processes including implementing a risk based approach. 
  • Works with the Monarch team, Banking and support units to develop and enhance the integrity due diligence tool with the key objective of creating a “one-stop shop” for all of OCCO’s requirements.
  • Coordinates the development and update of Guidance Notes and cascades learning with relevant case studies to facilitate decision making and understanding of key integrity themes. This includes Guidance Notes already in place for Banking and OCCO staff on ‘Criminal and Other Legal Matters’, ‘Integrity Training’, ‘Integrity Risk Classification’, ‘Integrity Monitoring’, ‘Open Source Research’ and ‘Spot Checking’.  
  • Identifies and assesses how new / improved IT tools can assist OCCO. Maintains regular dialogue with IT and the Transformation team, including in the context of identification and implementation of any IT improvements for OCCO.  
  • Leads and monitors the roll-out and success of new OCCO initiatives including Internal Audit Recommendations. 
  • Develops enhancements for OCCO’s collation and storage of electronic information.  This includes assessing the content on OCCOlink, case management and the intranet and creating content to ensure the knowledge products remain relevant and useful.  


  • Recommends and advises on enhancements to OCCO’s processes to relevant managers, including the OpsCom Secretariat, Banking Directors, RiskCom Secretariat and the Internal Audit Department.  This includes changes to the Bank’s Integrity Due Diligence Guidelines and Procedures.

Data Analytics

  • Produce and analyse management information on a regular basis to assist OCCO decision making and contribute to the preparation of regular OCCO reports to the Audit Committee and the OCCO Annual Report. This includes using the case management system and excel to extract data on a monthly, quarterly and yearly basis; collating this data in easily digestible graphs, dashboards and reports; and providing a detailed analysis of the data (including trend analysis).


  • Develops and provides training and guidance aimed at promoting awareness of the Integrity Questionnaire and the Guidance Notes.
  • Contributes to the development of the OCCO training strategy.  


  • Promotes OCCO’s knowledge management and innovation achievements to all EBRD stakeholders via webinars, intranet posts and training.
  • Represents OCCO at the Knowledge Management Community of Practice and acts as the Data Domain Gatekeeper for OCCO. 
  • Collaborates with other knowledge management functions across the Bank and amongst MDBs.  This includes periodic meetings to discuss new initiatives and leverage ideas and share best practices.


Knowledge, Skills, Experience & Qualifications

  • A degree in a relevant area (e.g. law, finance, banking, accounting) or equivalent experience. 
  • Significant knowledge management experience.
  • Experience with technology solutions and data analytics that assist with knowledge management. 
  • Excellent communication skills to deliver information concisely, clearly, and accurately to a wide array of audiences; including for training purposes.
  • Good understanding of EBRD’s mission, mandate and processes.
  • Excellent command of English with ability to communicate clearly and concisely; familiarity with other languages used in the Bank’s countries of operation is a plus.
  • Good judgement and positive problem solving skills.
  • Demonstrated experience managing multiple projects with the ability to prioritise and meet required deadlines.
  • Relevant professional experience at an international level.


What is it like to work at the EBRD?


Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. 


The EBRD environment provides you with:

  • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
  • A working culture that embraces inclusion and celebrates diversity;
  • An environment that places sustainability, equality and digital  transformation at the heart of what we do.


Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

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