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Principal, Head of Travel Unit

Posting Date: 16-Nov-2021

Location: London, GB

Company: EBRD

Requisition ID 23944
Office Country United Kingdom
Office City London
Division Administrative Services
Dept. / Bus. Group Office Services, Health & Safety, Travel
Business Unit Office Services, Health & Safety, Travel
Job Key 50023241
OTE/NOTE not eligible for overtime
Full-Time/Part-Time Full Time
PMF Band 06
Recruiter Elena Lazarou
Contract Type Regular
Contract Length
Posting End Date 30/11/2021 



Purpose of the role

The primary focus of this post is to manage the provision and delivery of all travel and other travel related services to the Bank.  To deliver a program of special projects and initiatives with respect to a number of Divisional responsibilities within the department.


The incumbent will provide travel advice, services and expertise to the Bank’s HQ and Resident Offices, for the Bank Annual Meetings and in support of Bank activities in the field. Managing the Bank’s global approach to corporate travel (travel policy), day-to-day operations of the corporate travel program, credit-card management, ground transportations and negotiations with all relevant travel suppliers.The role includes overseeing the management of the Bank’s appointed travel agents at HQ and as necessary at Resident Offices. Working in conjunction with the relevant host government and the Bank’s Office of the Secretary General, the incumbent will plan, implement and manage travel requirements for the Bank’s Annual Meetings. For the special projects, the incumbent will identify and provide recommendations for continual improvement of the service delivery and be responsible for their implementation.

Facts and Scale


The role requires constant interface with Bank staff at all levels.  The role requires a high degree of management knowledge and advanced problem-solving capability applicable to customer service, travel industry, travel management systems, travel and road safety.  The incumbent has a high degree of accountability for the delivery of travel and other services to the Bank.

  • 1 direct report.



  • Overall responsibility for the effective management of all travel and travel-related services.
  • Overall responsibility for the Bank’s travel agent contract.
  • Responsible for the development and maintenance of all travel related policies and guidelines.
  • Responsible for the effective and cost efficient management of all travel related contracts.
  • Responsible for the development, implementation and maintenance of relevant business procedures related to visa and credit card programmes.
  • Responsible for providing specific support and guidance to the relevant departments on all aspects of travel services for the Bank’s Annual Meeting,
  • Responsible for the management of airline related agreements and for negotiations of airfares and hotel corporate discounts for the Bank’s travel.
  • Responsible for all aspects of the Bank’s ground transportation programme.
  • Responsible for the Bank’s road and vehicles safety program.
  • Responsible for constant review of processes and proposing initiatives and solutions to mitigate risk while travelling in HQ and other offices of the Bank.
  • Support the Associate Director Head of Offices, Health safety and Travel services by effectively and efficiently managing a program of special projects that would significantly contribute to a more efficient and safer working environment. 
  • Maintaining strong relationships across multiple departments to ensure that the Division is listening and responding to feedback with respect to the changes being delivered by the projects program (IE: smooth transitioning to the new Bank street building planned for December 2022.
  • Responsible for devising and implementing training programs to key stakeholders in an efficient and timely manner with the aim to improve quality of service.
  • In co-ordination with the IT Department, manage and further develop as necessary the travel self-booking tool at HQ and across the Bank’s countries of operations, as well as other travel and hotel tools as necessary to improve travel services to Bank travellers.
  • Monitor service levels delivery of all travel related contracts, and ensure that internal and external relationships are maintained at a professional level to guarantee prompt reaction to demand and effective escalation of service/quality issues.
  • Initiate improvements to move the services forward through productivity and efficiencies gains and obtain cost savings or service enhancement where appropriate.
  • Within the overall departmental budget structure, assist the Associate Director, Head of Offices Health Safety and Travel Division in the preparation and implementation of the Bank’s travel related budget.
  • Under the overall Guidance of the Associate Director Head of offices, Health Safety and Travel Services, lead on the strategic multiyear plan for the Division identifying opportunities and synergies for improvement and streamlining of existing process.
  • Ensure the travel content on the Bank’s intranet is accurate  and reflects the latest guidance on travel.
  • Directly accountable for the engagement and effective overall management of staff including recruitment, compensation (as agreed with the Head of Department, if applicable), performance management, coaching and development.
  • Champion and role model the Bank’s Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times.


Knowledge Skills and Experience

  • Degree in management or equivalent.
  • Substantial experience in travel management and managing projects and initiatives applicable to the international travel industry.
  • Proven ability to develop policies, consulting with stakeholders and implementing as required.
  • Demonstrable experience in managing budgets.
  • Previous experience working within a multi-cultural environment is desirable.
  • A strong background in, managing service delivery contracts for the following contracts.
  • Demonstration of commitment towards a high level of customer service essential. 
  • Strong people management skills essential.
  • Operationally adept at all levels of management.
  • Computer Literate: Microsoft Outlook, Word and Excel.
  • Fluent English, both written and spoken.
  • Good communication and interpersonal skills.
  • Expected to work on own initiative on a day-to-day basis with an ability to prioritise and schedule own workload.
  • Good business correspondence and drafting skills.
  • Attention to detail and eye for accuracy is essential.
  • Ability to use own initiative and make value-added decisions independently, drawing on experience and judgement.
  • Excellent organisational and administrative skills.  The ability to multi-task is essential



Please note that CCTs, Interns and applicants working directly for a Board office can only apply for jobs advertised via the external careers website.

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