Associate, HR Transformation, Communications

Purpose of Job

This role reports into the Principal Change Lead, within the Change Management team, and its prime focus is on effective and impactful internal communications – ensuring staff are informed and engaged in the HCM Project, but also ensuring alignment with the overall Programme communications. This role will work closely with the immediate HR Change Management team, the broader Compass Change Team, and EBRD Internal Communications. Its matrix management line is to Principal, Internal Communications.

Accountabilities & Responsibilities

• Proactively to take the change plan and from it create the communications plan, whilst supporting on the overall strategy – with a level of understanding of the audiences, impacts and pushback likely to be received.  
• Proactively identify and implement improvements to enhance communication effectiveness.
• Project manage all Human Capital Management (HCM) communications; Ensure all materials are drafted, reviewed, approved, and distributed according to the agreed schedule and standards.
• Ensure all communications comply with organisational policies, branding guidelines, and data protection requirements.
• Align with the overall communications for the Programme, inclusive of the Finance and Procurement Projects and broader CTO Transformation initiatives, to ensure consistency and transparency across all change initiatives.
• Source, plan, compile, coordinate and deliver internal communications using a variety of formats, such as written features, short videos, emails, posters and events.
• Design, develop and deliver high quality change communications for targeted audiences, ensuring clarity, engagement, and adapting messaging for different audiences and levels of technical understanding.
• Provide regular updates to the HR Transformation team, the broader Transformation Programme team, and Internal Communications on scheduled communications and proposed topics for each month. 
• Monitor and evaluate the effectiveness of internal communications activities, using feedback, analytics, and engagement metrics to inform future improvements.
• Act as a supporting point of contact for internal communications queries related to the HCM Project, providing guidance and support to colleagues and stakeholders. 

Knowledge, Skills, Experience & Qualifications

Academic/professional qualifications  

• University degree or equivalent experience. 

Experience  

• Experience working in a communications role within a SuccessFactors implementation.
• Ability to operate in a multi-cultural environment with continuously changing priorities and demands.
• Deep understanding of communication and engagement trends, emerging practices, digital communications, and an ability to promote innovative ideas and solutions in the area of change communications.
• Ability to independently develop communications in a range of media, including written, graphic, web, social media, videos and face-to-face channels.
• The ability to write with clarity, conviction and sophistication. 

Technical skills 

• Excellent writing skills.
• Effective, persuasive and diplomatic communication skills.
• Creative flair and originality.
• Good project management skills.
• Keen interest in and knowledge of the EBRD countries of operations.
• Excellent organisational skills.
• Ability to adapt content based on the audience and their understanding e.g. seniority and technical understanding.
• Good interpersonal skills.
• Enquiring and analytic mind with ability to assimilate unfamiliar facts quickly and effectively.

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.  

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. 

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. 
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. 
• An environment that places sustainability, equality and digital transformation at the heart of what we do. 
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. 

Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.   

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).