Analyst, Front Office

Purpose of Job

The Analyst, Front Office plays a key role in supporting the effective management of the Policy, Strategy and Delivery (PSD) Business Group. Acting as a trusted partner to the Managing Director (MD), the postholder provides strategic, operational and business management support, helping to ensure the effective delivery of PSD's priorities and objectives.

The Analyst is also responsible for providing executive administrative support to the MD.  This includes, but is not limited to, extensive travel planning, diary management with the support of a Business Support Coordinator.

Working closely with the Managing Director as well as with the Associate Director (AD) of the Strategic Coordination and Delivery pillar and PSD leadership team, the Analyst is responsible for arranging PSD-wide events, coordinating critical business functions across the Group, including MD’s communications, engagement, PSD budget management, business planning, and organisational coordination.

The Analyst serves as the focal point for the Managing Director's departmental communications and engagement activities, including the preparation of leadership briefings, presentations, internal communications and the production and dissemination of the internal PSD Group Newsletter.

The Analyst coordinates the PSD Business Support Professional (BSP) community, promoting consistent standards, knowledge sharing and professional development. The postholder may exercise matrix management responsibilities for Business Support Professionals across the Group where appropriate.

Operating with a high degree of autonomy, judgement and discretion, the Analyst works across all levels of the Bank and represents the PSD Front Office in dealings with senior internal and external stakeholders. The role has oversight and reporting responsibilities for PSD budgets, staffing information and business management activities.

Background

The Policy, Strategy and Delivery (PSD) Group comprises five pillar teams:

• Regional Policy and Strategy (RPS)
• Gender and Economic Inclusion (G&EI)
• Capital and Financial Markets Development (CFMD)
• Competitiveness and Economic Governance (CEG)
• Digital Hub (DH)

Each pillar is led by a Director reporting to the Managing Director, PSD. Staff are based in Headquarters and across the Bank's Countries of Operation.

PSD enhances the quality, delivery and impact of the Bank's interventions through policy engagement, reform advocacy, policy advice, capacity building and strategic initiatives.

The Analyst supports the Managing Director in carrying out management responsibilities through close collaboration with PSD Directors, senior stakeholders and relevant corporate functions across the Bank.

Facts / Scale

• Supports the Managing Director.
• Acts as a principal liaison point between the Managing Director and PSD Directors. in the management and coordination of the PSD Group.
• Coordinates Group-wide communications and engagement activities.
• Leads the production and dissemination of the PSD Group Newsletter.
• Maintains oversight of PSD budget monitoring and reporting activities.
• Coordinates and supports the PSD Business Support Professional community, including potential matrix management responsibilities.
• Organises PSD-wide events, retreats, leadership meetings and engagement activities.

Accountabilities & Responsibilities

These are to be tailored to each individual situation but will include some or all of the following:

Management Advisory & Planning

• Work closely with the Managing Director and the AD in the Strategic Coordination & Delivery pillar, to anticipate requirements and coordinate the preparation of briefing materials, presentations and reports for meetings with the President, Board members, Senior Management, PSD Directors and external stakeholders.
• Support the Managing Director in the effective management of Group priorities and strategic initiatives.
• Collaborate in determining priorities for the Managing Director's engagements, meetings and commitments.
• Participate in PSD senior leadership meetings and maintain oversight of agreed actions and follow-up activities.
• Support business planning, organisational initiatives and change programmes affecting PSD.
• Act as PSD focal point for organisational changes, including restructuring, office moves and operational initiatives.
• Organise PSD-wide events including retreats, off-sites, leadership meetings, conferences and engagement activities.

Communications & Engagement

• Act as the focal point for the Managing Director's communications activities.
• Draft, coordinate and quality assure communications, presentations, speeches, briefing materials and correspondence on behalf of the Managing Director.
• Lead the development, production and dissemination of the PSD Group Newsletter.
• Coordinate contributions from PSD pillar teams and Directors to communications products and engagement activities.
• Support staff engagement initiatives, town halls, leadership events and internal communications campaigns.
• Ensure consistency of messaging and alignment with Bank priorities and objectives.
• Identify opportunities to enhance PSD visibility and communication across the Bank.

Front Office Management & Administrative Leadership

• Support the smooth and efficient operation of the PSD Front Office.
• Manage the Managing Director's complex diary, ensuring effective prioritisation of time and commitments and supporting strategic objectives.
• Coordinate meetings, agendas, briefing packs and action tracking.
• Act as a key liaison point between the Managing Director, PSD Directors and senior stakeholders.
• Manage travel arrangements, hospitality requirements and associated approvals in accordance with Bank policies and procedures.
• Coordinate interactions with Board Secretariat, President's Office and other corporate functions.
• Maintain departmental records, filing systems and archiving in accordance with Records Management requirements.
• Alternate travel approval for PSD Directors’ travel, on behalf of the MD. 

Budget & Business Management

• Act as Front Office lead for PSD budget coordination, monitoring and reporting.
• Monitor departmental expenditure against approved budgets and forecasts.
• Produce management information, reports and financial analysis to support decision-making by the Managing Director and leadership team.
• Coordinate annual planning, forecasting and year-end budget activities.
• Monitor staffing costs, vacancies and recruitment-related expenditure.
• Liaise with Finance, Budget Officers and HR colleagues to support effective resource management and workforce planning.
• Identify budgetary risks and opportunities and escalate issues where appropriate.

Business Support Professional Coordination

• Coordinate the activities of the PSD Business Support Professional community.
• Promote consistent standards, processes and service delivery across PSD.
• Facilitate knowledge sharing, collaboration and professional development initiatives.
• Cover arrangements and business continuity planning across support functions.
• Support the recruitment, onboarding and development of Business Support Professionals.
• Coordinate activities across the PSD Business Support Professional community and support knowledge sharing and service consistency
• Acting as the ITC/HR/ Records Management coordinator for PSD FO. 

The responsibilities of the Analyst are designed to allow them to progressively undertake more complex tasks. 

Knowledge, Skills, Experience & Qualifications

Academic Qualifications

• Degree and/or equivalent relevant business experience.
• Relevant experience gained within a large international organisation, financial institution, public sector organisation or donor institution.
• Fluent English, with excellent written and oral communications skills.
• Knowledge of another language would be desirable.

Experience / Knowledge

• Demonstrable experience supporting senior executives or leadership teams, within a multi-disciplined and multi-cultural organisation.
• Excellent project management and organisational skills.
• Proven ability to manage multiple priorities and deliver to tight deadlines.
• Experience of budget monitoring and management reporting.
• Experience preparing senior-level communications, presentations and briefing materials.
• Excellent stakeholder management skills and ability to operate effectively at senior levels.
• Strong written and verbal communication skills.
• Ability to work independently, exercising sound judgement and discretion. With a ‘can-do’ attitude.
• Experience coordinating cross-functional teams and networks.
• Understanding of corporate governance and organisational processes.
• Experience of matrix management or coordinating administrative teams is desirable.

Technical Skills

• Intermediate/Advanced proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint and Excel.
• Strong analytical and reporting capabilities.
• Knowledge of Bank systems and procedures would be advantageous, (e.g. SAP Concur, Project Link, Live-Link and ATPI).
• Experience using collaboration and communications platforms.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. 

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital  transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).