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Posting Date: 24-Nov-2021

Location: Belgrade, RS

Company: EBRD

Requisition ID 24264
Office Country Republic of Serbia
Office City Belgrade
Division Central and South Eastern Europe
Dept. / Bus. Group Western Balkans
Business Unit Belgrade (Serbia)
Contract Type Short Term
Contract Length 23 months
Posting End Date  




Purpose of Job


The Receptionist is responsible for providing secretarial, clerical and administrative support to Resident Office (RO) staff in order to ensure an effective and efficient operation of the office.

Acting as the first point of contact the Receptionist deals with general enquiries, answers phone calls and greets visitors as they arrive at the office. They also ensure that the office activities are running smoothly in terms of supplies and equipment and support the Resident Office staff with basic clerical duties and tasks.



Accountabilities & Responsibilities


Reception (75%)

  • Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable;
  • Answer questions about organization and provide callers with address, directions, and other information;
  • Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate;
  • Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log;
  • Maintain meeting rooms in good working order and prepare presentation equipment/materials and refreshments. Arrange passes, monitor visitors to the RO and prepare periodical statistics as needed;
  • Assist visiting missions as required.


Clerical/Administrative (25%)

  • Arrange couriers and screen, sort and process mail for RO staff;
  • Scan, copy and send documents;
  • Assist with maintaining the archives and filing;
  • Organize conference and meeting room bookings;
  • Provide assistance and secretarial back up to support bankers if required.
  • Maintain a staff whereabouts schedule;



Knowledge, Skills, Experience & Qualifications


  • Minimum secondary education, university preferred.
  • Previous experience in a receptionist / secretarial capacity;
  • Familiarity with the use of office equipment;
  • Excellent verbal communication skills with a good telephone manner;
  • Good interpersonal skills;
  • Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary;
  • Ability to work on own initiative and take responsibility where necessary and to work as part of a team.
  • Fluent in Serbian and English;
  • A good phone manner and excellent organisational skills with ability to deal with people effectively;
  • Follow the Bank’s policies and procedures;

Personal profile

  • Smart and business-like appearance;
  • Ability to work to a high standard (and while under pressure);
  • Honest and trustworthy;
  • Good time management skills
  • Cultural awareness and sensitivity;



This will be a 100% office based position due to its' nature of the role.



Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working.

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