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Principal, Service Continuity Lead

Posting Date: 11-Jan-2023

Location: London, GB

Company: EBRD

Requisition ID 31484
Office Country United Kingdom
Office City London
Division Information Technology  
Contract Type Fixed Term 
Contract Length 3 years 
Posting End Date  







Purpose of Job


The Principal, Service Continuity is responsible for implementing, maintaining and executing the Service Continuity strategy, standards, procedures and operation.


The Principal, Service Continuity will ensure end to end testing and appropriate scenarios are developed to test and ensure business Recovery Time Objective (RTO) and Recovery Point Objective (RPO).  requirements.


Accountabilities & Responsibilities


  • Accountable for the delivery and maintenance of:
  • Service Continuity Strategy and Policies 
  • Service Continuity Processes
  • Service Continuity Plans
  • Annual Testing schedule aligning to business and service requirements.
  • End to end and scenario Test planning and execution on an ongoing basis, with remediation where required
  • Full Service Continuity & failover Test
  • Identification and management of risks
  • Tooling strategy and management of operational suppliers.


  • Accountable for the ongoing recoverability, redundancy and maintainability of datacentre services and the business applications that reside within
  • Engagement with Operational Risk Management, including understanding resilience requirements as detailed in the Bank’s Business Impact Analysis (BIA), incorporating new systems and processes, and ongoing communication regarding resilience capabilities
  • Manage and identify dependencies on shared datacentre services and system applications whereby the risks of business interruption must be established in advance and managed
  • Use expert knowledge and industry best practice to identify, evaluate, select, and oversee the operation of the Service Continuity environment and give visibility of potential threats and vulnerabilities.
  • Development of clear and concise reporting suitable to be presented to Senior IT Management. This includes submissions of regular Key Risk Indicator reports that can be used to prioritise IT Service Continuity activities
  • Work closely with members of Operation Risk and Information Security to ensure Service Continuity is adequately represented and associated risks are appropriately managed.
  • Represent IT Service Continuity at the Information Security Induction course to ensure the value and importance of Service Continuity is understood by new staff.
  • Coordinate responses to Internal Audit recommendations to ensure that audit observations related to Service Continuity are appropriately managed.
  • Coordinate and host Service Continuity workshops, and manage the associated remediation activities.
  • Contribute to Service Continuity compliance with the Bank’s Internal Control Framework to ensure the accurate completion of annual testing schedules.
  • Define the Service Continuity requirements for IT projects and IT operations, ensuring alignment to industry best practice recommendations.
  • Provide expertise in the definition, selection and implementation of Service Continuity related controls to the IT Department.
  • Management of the Service Continuity service providers, vendors, and consultants to ensure key objectives and deliverables are met in an efficient manner.
  • Perform due diligence and Service Continuity assessments of third party IT services and Cloud Service Providers to ensure Service Continuity is adequately addressed.
  • Provide guidance and assistance to IT Senior Management and other areas within the Bank with regard to addressing Service Continuity issues.
  • Keep abreast of Service Continuity trends and best practice recommendations to ensure the Banks Service Continuity strategy is fit for business and future proof.
  • Manage and promote Service Continuity to ensure that the business understands the value of best practice and supports the key Service Continuity objectives


Qualifications & Skills / Experience & Knowledge



Educated to honours degree level and/or a relevant and recognised Professional level Service Continuity accreditation.



  • Extensive understanding and implementation of the Service Continuity environment, policies, guidelines and standards, including the International Standard for Business Continuity and IT Service Continuity Management, ISO/IEC 22301: 2019.
  • Extensive experience of successfully operating at Management level within a Service Continuity team.
  • Relevant experience in the Financial Services sector.
  • Broad understanding of corporate IT infrastructures and technologies.
  • Experience of successfully working under pressure to challenging deadlines.



  • Strong understanding of infrastructure services
  • Experience of creating and running service continuity plans, testing and execution to meet business requirements
  • Good working understanding of ITSM BAU processes (Specifically ITIL based, Incident, Problem, Change etc)
  • Experience of working in an organisation that is (or has) undergone a significant technology or process transformation
  • Experience of the design, build, implementation and documentation of new operational processes
  • Ability to operate sensitively and effectively in a multicultural environment.
  • Ability to communicate effectively to a wide variety of audiences both within and outside of EBRD.
  • Ability to handle pressure and work to challenging deadlines.
  • Ability to work both independently and as part of a team.
  • Good team player with strong interpersonal and diplomatic skills.
  • Fluency in oral and written English is essential.
  • Good organisational and multi-tasking skills.
  • Strong stakeholder management skills
  • Proven experience of delivering Service across multiple delivery teams and 3rd parties
  • Pragmatism and problem solving

What is it like to work at the EBRD?


Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. 


The EBRD environment provides you with:

  • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
  • A working culture that embraces inclusion and celebrates diversity;
  • An environment that places sustainability, equality and digital  transformation at the heart of what we do.


Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working.

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