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Employee Relations Specialist

Posting Date: 08-Nov-2021

Location: London, GB

Company: EBRD

Requisition ID 23506
Office Country United Kingdom
Office City London
Division Human Resources & Org. Development
Dept. / Bus. Group Employee Relations
Business Unit Employee Relations
Contract Type Regular
Contract Length
Posting End Date 29/11/2021 



Purpose of Job


Principal, ER works with HR business partners and people managers across organisation , building and maintaining strong trusted advisor relationships, coaching and advising them in dealing with ER issues and ensuring their people are appropriately supported. The role contributes to the achievement of  a better dynamic employee engagement across the organisation, promotes positive employee relations culture to ensure fair employment practices and enforce corporate rules and culture.

Dependent on the nature of the case or project, the Principal ER manages business relationships with internal stakeholders at all levels of the organisation as well external stakeholders.


Accountabilities and Responsibilities


  • Deliver timely, consistent and tailored specialist advice and day-to-day support to the business/stakeholders without significant need for resource, preparation or referral elsewhere on all aspects of ER, health & wellbeing and, as applicable, performance management. Explain options and risk assessments ensuring that the business is aware of potential ways to manage and aim to resolve each situation, along with the associated risks.
  • Advise on matters of policy and best practice to ensure thorough application of/adherence to applicable internal regulations with regards to disciplinary, grievance, voluntary severance cases, redundancy situations and performance management. To work with line managers to ensure they drive the process throughout to safeguard that a full, fair and objective process is followed with necessary documents and communication produced as necessary.
  • Identify and resolve potential and existing employee complaints; work with Client Management teams, line managers and employees to resolve disputes and minimise dissatisfaction; offer or facilitate additional training and development
  • Manage long term sickness cases; oversee and liaise with the business and HR regarding the management of medical absence, referring to occupational health and other specialist medical advisors, and working with the business to interpret advice and agree support, adjustments and action plans as required. As and when relevant liaise with Health, Safety and Security with regards to health and wellbeing of employees
  • Providing ER input and analysis for the MDHROD/ VPHR in the matters under the internal dispute resolution processes. Produce timely and consistently high quality, written work and sign off documentation and advice from HRBPs, provide feedback, coach and develop as appropriate.
  • Provide stakeholders with timely and accurate information and reports pertaining to the ER activity within their areas of the business, as required.
  • Develop and maintain effective working relationships with external providers to support implementation of the ER strategy. Such providers include the Bank’s medical advisors (for occupational health referrals), medical insurance provider (for Working Incapacity Benefit cases) and service providers for outplacement, mediation and employee assistance.


Knowledge, Skills, Experience & Qualifications


  • Proficiency in HR discipline with well-rounded HR generalist knowledge and expertise with significant experience of dealing with complicated matters well-versed in all aspects of human resources
  • Demonstrated experience of policy review and development.
  • Clear credibility to be able to build, influence and maintain trusted relationships with key stakeholders within complex, multicultural and diverse business environment. Ability to consider each scenario from all perspectives i.e. the needs of the business as a whole versus the needs of the individual and be able to empathise with both sides.
  • Demonstrated track record as  an ER practitioner or HR business partner, including managing disciplinary and grievance issues from start to conclusion, managing caseloads, providing advice and guidance to the business and HR and supporting the organisation through change initiatives.
  • Excellent knowledge, understanding and substantial practical application of internal dispute resolution processes and relevant procedures (including conduct and disciplinary matters, respectful and harassment-free workplace, Administrative Review Process and Appeals Procedures). Experience in the field of international administrative law is a plus.
  • Ability to quickly gain understanding of the needs of the business in order to provide commercially robust solutions within internal policies.
  • Strong positive team ethic, can-do attitude, excellent relationship building, coaching and consulting skills, with the ability and confidence to liaise with stakeholders at all levels and flexible style to deal with different situations.
  • Excellent communication skills, tact, cultural awareness and fairness to encourage open and frequent dialogue which creates an environment based on trust and mutual respect, ability to relate to people at all levels.
  • Strong problem solver, with the ability to anticipate issues before they happen, to make decisions quickly and to recommend innovative solutions.
  • Well organised with ability to multi-task and proactively manage a variety of different cases to conclusion at any given time



Diversity is one of the Bank’s core values which are at the heart of everything it does.  A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.  As an inclusive employer, we promote flexible working.

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